The CEP America Difference is the reputation we create for your hospital in the community and the new market share you gain as a result. It is the cost savings we realize through enhanced patient flow and it is the decreased length of stay we achieve for patients in your hospital. The CEP America Difference is your higher nurse retention rate and the advocate for new initiatives you gain among the medical staff. But more importantly, CEP America delivers on its promise. These results have been achieved and sustained across more than 70 hospitals and 3 million patients.
We know that a strong, dedicated team is an essential ingredient in any high performing emergency department, urgent care center, or hospitalist service. That's why we invest in developing strong local leaders through mentorship, education, and coaching. In doing so, we are able to effect meaningful change and create a positive environment in the emergency department and the wider hospital.
As your physician partners - be it in the ED, the urgent care center, or on the hospitalist service - we work toward your goals. We understand the increasing constraints and financial challenges that hospitals are facing. Partnering with our hospitals, we have demonstrated our ability to improve bottom-line performance of the emergency department while delivering outstanding outcomes and service to your patients.
We track over 900 pieces of information for each department we staff, so we have the data to demonstrate that our providers deliver superior emergency care. The awards our client hospitals have received from Press Ganey, HealthGrades, and VHA are all we need to back it up.
Our results are not a fluke, or the product of lucky circumstances. We partner with hospitals of all sizes, shapes, and flavors. Our average time to provider across the 3 million patients we see every year is 36 minutes. In our ten most recent contracts, left without being seen rates dropped by 29 percent within a year of our start date, and patient satisfaction jumped by 27 percentile points.